***The contract information for Hardware Maintenance Manager has been moved to the Goods & Services Statewide Term Contract Listing***

It is the intent of the State of South Carolina, Information Technology Management Office (ITMO), on behalf of all South Carolina Public Procurement Units (state agencies, higher education, local and county governments and school districts) to establish a Statewide Term Contract for Hardware Maintenance Manager (HMM) Services.  The purpose of the HMM Service is to provide management of maintenance services, at a guaranteed cost savings, for repairs and maintenance of information technology hardware and devices, medical and lab equipment, and a variety of technical, electronic and general office equipment. 

The service will provide program cost reductions, will route repair requests to appropriate service providers, and provide equipment inventory, warranty and maintenance tracking.  The HMM Service does not repair equipment directly and will not have a vested interest in any manufacturer’s equipment or repair service provider.  The HMM will work on behalf of UGUs to arrange for and manage preventive and corrective maintenance repairs and service of covered equipment, including, where possible, continuing with current service providers.  The HMM will maintain records and produce reports for the State and UGUs as requested relating to repair history, inventory and asset management purposes.  UGUs may utilize in-house repairs and receive credit for labor, materials and travel from the HMM.  The UGU shall not be accessed any fees to provide quotes for any services provided.  The HMM program shall include a profit-sharing benefit based on a total annual spend by the State in excess of one million dollars (maximum threshold) with participating UGUs receiving a percentage according to their share.      

Contract shall be for an initial term of one (1) year, from the award effective date, with up to four (4) potential, one (1) year optional renewals effective on the annual anniversary date.  The State may make up to two (2) contract awards.